Manufacturer’s lifetime warranty on every Carat setting.

What’s covered

• Prong tipping and re-tipping.
• Loose stone re-setting (centre or melee).
• Bent or broken bands due to manufacturing defect.
• Plating renewal on rhodium-finished pieces.
• Re-polishing of bench-finished surfaces.

What’s not covered

Loss, theft, accidental crushing, and chemical damage. Insurance partners are listed in the order confirmation for those scenarios.

How to claim

Email service@caratapp.com. We’ll issue an insured shipping label and complete the work within ten business days of receipt.